Shipping policy
Last updated: July 13, 2026
This Shipping Policy applies to products purchased directly from Sonark Marine. Available shipping options and final charges are displayed at checkout before an order is placed.
Shipping Rates
| Shipping Service | Cost | Eligibility |
|---|---|---|
| Standard Shipping | $9.95 | Orders under $199 |
| Free Standard Shipping | $0.00 | Orders of $199 or more |
| Two-Day Shipping | $24.95 | When available at checkout |
| Overnight Shipping | $49.95 | When available at checkout |
Shipping charges are calculated based on the order total, destination, product type, package size, and selected service. The shipping options shown during checkout are the options available for that particular order.
Order Processing
Most in-stock orders placed before 4:00 PM Eastern Time on a business day are expected to ship the same day. Orders placed after the cutoff time, on weekends, or on holidays may ship on the next business day.
Some products may require additional processing time because of inventory availability, fulfillment location, product size, hazardous-material restrictions, manufacturer requirements, or other shipping limitations.
Submitting an order does not guarantee same-day shipment or a specific delivery date.
Delivery Estimates
Delivery times shown at checkout are estimates provided by the carrier and begin after the order has shipped. They do not include order-processing time.
Delivery may be delayed by circumstances outside the control of Sonark Marine, including:
- Weather conditions
- Carrier delays or service disruptions
- High seasonal shipping volume
- Remote or limited-access destinations
- Incorrect or incomplete addresses
- Oversized or restricted products
- Inventory or fulfillment delays
Sonark Marine does not guarantee carrier delivery dates.
Shipping Area
Sonark Marine currently ships to eligible United States addresses where checkout is available.
International shipping is not currently offered.
Certain products may not be eligible for shipment to Alaska, Hawaii, United States territories, PO boxes, APO/FPO addresses, or other restricted destinations. Checkout will display the shipping options available for the address and products entered.
Shipping Carriers
Orders may be shipped through USPS, UPS, FedEx, or another qualified carrier depending on the destination, package, product, service level, and fulfillment location.
Sonark Marine may select a comparable carrier or service when necessary to complete delivery.
Order Tracking
Tracking information is normally sent by email after an order ships. Tracking details may take up to 24 hours to become active in the carrier's system.
Customers can use the tracking link in the shipping-confirmation email or visit the Sonark Marine Order Tracking page.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address before submitting an order.
Please verify the following information carefully:
- Recipient name
- Street address
- Apartment, suite, unit, or building number
- City, state, and ZIP code
- Telephone number
Additional shipping charges may apply if a package must be redirected, returned, or reshipped because the address was incorrect, incomplete, or undeliverable.
Contact Sonark Marine as soon as possible if an address correction is needed. Address changes cannot be guaranteed after an order has entered processing or shipped.
Multiple Shipments
An order may arrive in more than one package or shipment. Products may ship from different fulfillment locations and may arrive on different dates.
Separate tracking information may be provided for each shipment.
Damaged Packages
Inspect the package and product promptly after delivery. If an order arrives damaged, contact Sonark Marine as soon as possible.
Please keep all packaging materials and provide:
- The order number
- Photos of the shipping box or package
- Photos of the shipping label
- Photos of the packing materials
- Photos showing the damaged product
Do not discard the packaging until the claim or replacement process is complete.
Missing Items
If an item is missing from a delivered order, first check the packing slip and tracking information to determine whether the order was divided into multiple shipments.
If the item is not included in another shipment, contact Sonark Marine promptly with the order number and details of the missing item.
Packages Marked Delivered
If tracking shows that a package was delivered but it cannot be located:
- Check around the delivery location.
- Ask household members, neighbors, or building staff whether they accepted it.
- Check for a carrier delivery notice.
- Confirm that the shipping address on the order was correct.
- Contact the carrier for additional delivery details.
Then contact Sonark Marine if the package still cannot be located.
Returned or Refused Packages
Packages that are refused, unclaimed, or returned because of an incorrect or undeliverable address may be subject to additional shipping charges.
Original shipping charges may be nonrefundable when a carrier has already provided the shipping service.
Order Changes and Cancellations
Contact Sonark Marine immediately if an order needs to be changed or canceled.
Changes and cancellations cannot be guaranteed after an order has entered processing, been submitted to a fulfillment location, or shipped.
Questions and Assistance
For shipping questions, damaged packages, missing items, tracking assistance, or address corrections, email:
Include the order number for the fastest assistance.