Return & Refund Policy
Last updated: February 6, 2026
We want you to be confident ordering from Sonark Marine. If you have an issue with your order, contact us and we’ll help you quickly.
How to Start a Return
Email support@sonarkmarine.com within 30 days of delivery with your order number and the reason for the return. If the item arrived damaged, please include photos of the packaging and product.
Return Eligibility
- Items must be returned in original condition and packaging where possible.
- Items showing signs of use or missing parts/accessories may be refused or subject to a restocking fee.
- Some items may be non-returnable if marked final sale (where applicable).
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. We will work with you on a replacement, exchange, or refund depending on the situation.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds are issued to the original payment method. Processing times may vary by bank or payment provider.
Shipping Costs
- Original shipping fees (if any) are non-refundable unless the return is due to our error.
- Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
Exchanges
If you need an exchange for a different item, please email us. Exchanges are subject to product availability.
Contact Us
Email: support@sonarkmarine.com
This policy applies to orders placed through sonarkmarine.com. Sonark Marine reserves the right to update this policy at any time.