Order status and tracking
Tracking is emailed when an order ships. Use the carrier link in that email or visit the Order Tracking page.
For order questions, include your order number and the email address used at checkout.
Sonark Marine Support
Get help with orders, tracking, returns, product questions, compatibility, and general marine-electronics guidance.
Shipping
Standard shipping is $9.95 on orders under $199. Orders of $199 or more qualify for free standard shipping. Two-Day and Overnight options may also appear at checkout.
See the Shipping Policy for current terms, processing information, and service details.
Returns and refunds
Most eligible items may be returned within 30 days of delivery when they meet the conditions in the Return Policy.
Email support before shipping a return so authorization and instructions can be provided.
Product and compatibility help
We can help explain model differences, mounting needs, antenna connections, NMEA 2000 or NMEA 0183 requirements, and general equipment compatibility.
For complex installation work, use a qualified marine-electronics installer and follow manufacturer documentation.
Contact: Email support@sonarkmarine.com. Support hours are Monday–Friday, 9:00 AM–5:00 PM Central Time. Typical response time is within one business day. Include order numbers, model numbers, and clear photos when relevant.