Refund policy
Last updated: July 13, 2026
This Return and Refund Policy applies to products purchased directly from Sonark Marine through sonarkmarine.com. Purchases completed through Amazon or another third-party retailer are governed by that retailer's return and refund policies.
30-Day Return Window
Contact Sonark Marine within 30 days after delivery to request a return authorization.
Email support@sonarkmarine.com and include:
- Your order number
- The product you want to return
- The reason for the return
- Photos when the product is damaged, defective, or incorrect
Do not send a product back before receiving return instructions and authorization from Sonark Marine. Unauthorized returns might be refused and might not qualify for a refund.
Return Eligibility
To qualify for a return, the product must generally be:
- In its original condition
- Unused, uninstalled, and unmodified
- Returned in its original packaging
- Complete with all accessories, cables, manuals, parts, and documentation
- Accompanied by proof of purchase from Sonark Marine
Products showing signs of use, installation, modification, damage caused after delivery, or missing components might be refused.
Final Sale and Nonreturnable Products
Products specifically marked final sale are not eligible for return. A product that has been installed, altered, damaged after delivery, or returned in an incomplete condition might also be ineligible.
Damaged, Defective, or Incorrect Products
Inspect the product promptly after delivery. Contact Sonark Marine within 48 hours if the product arrives damaged, defective, or different from what was ordered.
Please retain the product, shipping carton, packaging materials, and shipping label. Include clear photos of:
- The outside of the package
- The shipping label
- The packing materials
- The damaged or incorrect product
For a confirmed shipping error, damaged product, defective product, or incorrect product, Sonark Marine will work with you on an appropriate replacement, exchange, or refund at no additional shipping cost to you.
Return Shipping
Customers are responsible for return shipping charges when returning an eligible product because of preference, compatibility, ordering error, or another reason not caused by Sonark Marine.
Sonark Marine will cover reasonable return shipping costs when the return is required because of a confirmed Sonark Marine error, shipping damage, defect, or incorrect product.
Original shipping charges are generally nonrefundable after the carrier has provided the shipping service, except when the return results from a confirmed Sonark Marine error or qualifying product problem.
Restocking Fees
A restocking fee of up to 15% may apply when an otherwise eligible product is returned with damaged packaging, missing parts, missing accessories, or another condition that reduces its resale value.
Products that are materially used, installed, altered, damaged, or incomplete may be refused instead of assessed a restocking fee.
Inspection and Refunds
After the return is received, Sonark Marine will inspect it and normally notify you of the approval or rejection within two business days.
Approved refunds are issued to the original payment method, generally within five to seven business days after approval. Banks and payment providers may require additional time to post the credit.
Sonark Marine cannot issue a refund to a different card, account, or payment method.
Exchanges
Exchanges are subject to product availability. Contact Sonark Marine before returning the original product. If the requested replacement is unavailable, an approved refund may be issued instead.
Order Changes and Cancellations
Contact Sonark Marine immediately if an order needs to be changed or canceled. A change or cancellation cannot be guaranteed after the order has entered processing, been submitted to a fulfillment location, or shipped.
Third-Party and Affiliate Purchases
Some Sonark Marine pages contain links to products sold by Amazon or other third-party retailers. Sonark Marine does not process, ship, return, exchange, or refund products purchased from those retailers. Contact the retailer shown on the order confirmation for assistance.
Contact Sonark Marine
Email: support@sonarkmarine.com
Support hours: Monday through Friday, 9:00 AM–5:00 PM Central Time