Frequently Asked Questions

Ordering & Payment

How do I place an order?
Direct-store products are purchased through Sonark Marine checkout. Affiliate recommendations may take you to a third-party retailer to complete the purchase there.

What payment methods do you accept?
Direct purchases use the payment methods offered through Shopify's secure checkout. Affiliate purchases are paid directly to the third-party retailer.

Shipping & Delivery

How long does shipping take?
Direct Sonark Marine orders are fulfilled through U.S.-based distribution partners, including CWR Distribution. Processing and transit times vary by inventory, warehouse cutoff, destination, carrier, and product. Delivery estimates are not guaranteed. See our Shipping Policy.

What are your shipping rates?
For direct purchases, the shipping method and charge displayed at checkout are the controlling rate. We may offer free standard shipping on qualifying orders or other promotions when displayed on the site or at checkout. Available rates and expedited services can change with our fulfillment partners.

Where do orders ship from?
Direct orders may ship from one or more U.S. distribution warehouses based on inventory, product, destination, and fulfillment routing.

How can I track my order?
When tracking is available for a direct order, we email it after shipment. You can also visit Track Your Order.

What about affiliate-product shipping?
If a Sonark Marine link takes you to a third-party retailer such as Amazon and you purchase there, that retailer controls shipping rates, delivery estimates, tracking, cancellations, fulfillment, and returns. Sonark Marine direct-store shipping promotions do not apply unless the retailer independently offers them. See our Affiliate Disclosure.

Returns & Refunds

What is your return policy?
For products purchased directly from Sonark Marine, see our Return & Refund Policy. Affiliate purchases are governed by the retailer where the purchase was completed.

Products & Support

Are direct-store products new?
Products sold directly through Sonark Marine are intended to be new items sourced through established U.S. wholesale distribution channels.

Do you provide installation services?
We do not provide in-person installation. We can point you to manuals or manufacturer resources.

Privacy

See our Privacy Policy for details about personal information.

Contact

Email: support@sonarkmarine.com
Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time