Frequently Asked Questions

Choose a product, click “Add to Cart,” then complete checkout. After checkout, you will receive an order confirmation email.

We accept major credit cards and other payment methods offered through Shopify’s secure checkout (availability may vary by customer and device).

Checkout is processed through Shopify’s secure payment system. Sonark Marine does not store full payment card details.

If your order has not shipped, we may be able to cancel it or update details. Contact us as soon as possible at support@sonarkmarine.com. Once an order ships, changes are typically not possible and the return process may apply.

Orders are fulfilled through third-party distribution partners and ship from U.S. warehouse locations based on inventory availability and destination. Common fulfillment locations include Florida and New Jersey.

We ship using major carriers such as USPS, UPS, and FedEx depending on package size, destination, and service availability.

When your order ships, we email tracking information to the address used at checkout. For best results, use the carrier tracking link in that email. You can also visit our Track Your Order page.

Carrier scans can take 24–48 hours to appear after shipment. If tracking shows no updates for 7 business days after shipment, contact us at support@sonarkmarine.com and we will help investigate.

We currently ship to U.S. addresses.

Most items are eligible for return within 30 days of delivery if unused and in original packaging with included accessories. Full terms are listed on our Return Policy page.

Contact us at support@sonarkmarine.com with your order number and the item(s) you want to return. Returns require authorization before shipping.

See our Return Policy for any applicable return shipping costs or fees. If a fee applies to your return, we will communicate it during the return authorization process before you ship anything back.

After the return is received and inspected, approved refunds are typically processed within 5–7 business days. Your bank or payment provider may take additional time to post the refund.

Products sold through Sonark Marine are intended to be new items sourced through established U.S. wholesale distribution channels. If you believe you received an item that is damaged or not in expected condition, contact us promptly.

Manufacturer warranty coverage varies by brand and product. Warranty eligibility and service are handled directly by each manufacturer per their own policies. Sonark Marine is not the manufacturer and does not administer warranty claims. If you need proof of purchase, contact us and we can provide order documentation.

We do not provide in-person installation services. We can help point you to manuals or manufacturer resources. For complex installs, consider a qualified marine electronics installer.

We use customer information to process orders and provide support. We do not sell personal information. See our Privacy Policy for details.